Refund policy

At Sirius Hair And Beauty we maintain a very high level of quality assurance. All hair is prepared and professionally packaged at our production house .Our Sirius Hair goes through a rigorous process to make sure you are receiving the best quality product possible.

All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. Returns must be done at your expense.

Due to the nature of our products, all sales are final.

Replacements:

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 7 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once.  Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Sirius Hair And Beauty verifies and agrees that the product is defective in any way, Sirius will then exchange or replace the item.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Sirius Hair & Beauty will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise the customer will receive a $15 credit towards another shipping option. If Sirius does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.

In the Rare Occurrence of a product defect, the policy will be as follows:

Customers should contact a Sirius Hair Representative at 862-395-6951  or Siriushairandbeauty.com and notify us of your issue or concern.

The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Sirius Hair verifies and agrees that the product is defective in any way, Sirius Hair will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Sirius Hair will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer will receive a $15 credit towards another shipping option. If Sirius Hair does not validate the product defect issue, we will return the item in question to the customer (via ground) at our expense without an exchange of product.