Shipping policy

📦 Shipping Policy

At Sirius Hair & Beauty Supply, we want to ensure that your order arrives safely and on time. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed and shipped during business hours, Monday through Friday (excluding holidays).

Processing times vary based on product availability, but most orders ship within 2–3 business days.

Buy Now, Pay Later Orders (Klarna, Afterpay, Sezzle, etc.): Please note that processing time may take longer for BNPL orders. Your order will not ship until full payment has been received and verified from the payment provider.


Shipping & Delivery

We ship through trusted carriers such as FedEx, UPS, and USPS.

Shipping rates are calculated at checkout and include packaging and handling.

Delivery times are estimates provided by the carrier and may vary.


Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

Please double-check your address before completing your order. We are not responsible for packages delivered to an incorrect address entered by the customer.


Lost, Stolen, or Misdelivered Packages

Once your package has been shipped and tracking information has been provided, the carrier (FedEx, UPS, USPS, etc.) is responsible for the delivery of your order.

If the carrier shows your package as delivered but you did not receive it, you must contact the carrier directly to open a claim.

Sirius Hair & Beauty Supply is not responsible for packages lost, stolen, or misdelivered by the carrier.

All shipments include tracking, and many include carrier insurance. If a claim is approved by the carrier, you will be reimbursed directly or a replacement will be sent according to the carrier’s resolution.


Damaged Items

If your items arrive damaged, please contact us within 48 hours of delivery with photos of the packaging and product. We will assist you in filing a claim with the carrier.


International Orders (if applicable)

International customers are responsible for customs fees, duties, and taxes in their country.

Shipping times vary based on location and customs clearance.


Need Help?

For any shipping concerns, please contact us at:
📞 862-395-6951]